WordPress Care

You’re not locked into a contract, so you can cancel at any time. No hard feelings.

If you cancel within the first 30 days of service, we’ll refund 100% of your money. If you signed up for an annual plan, and cancel after 30 days, refunds are prorated based on the monthly rate. Partial months are not refunded.

Multisite setups vary widely, so it’s impossible to offer a one-size-fits-all plan. Please contact us directly and we’ll customize a plan to suit your network’s specific requirements.

In addition to WordPress admin credentials, we need FTP access in order to add/edit/delete files when necessary. We also like to have login credentials to your web host in case our uptime monitor reports that your site is down. This allows us to work directly with your host to help solve problems and get you back online.

We try not to rock the boat, but if your host is inadequate for your WordPress site, or their server configuration doesn’t allow us to employ critical services on your behalf, we may recommend a hosting change. Don’t worry though, we’ll handle the migration for free!

All our plans include 24/7 uptime monitoring, so we'll know if your site goes offline, and we'll work with your web host to help sort out the problem.

If your site breaks because of something we do, like during a maintenance update, we'll restore it to the previous functioning version ASAP.

If your site breaks because of something you do, we'll help restore it. In most cases we can handle this in just a few minutes at no charge to you. Larger fixes may incur a fee at our hourly rate. If your plan includes content updates or web development, we'll use that time first.

We use the latest software and strategy to secure your site, but no software is completely invincible. In the unlikely event your website gets hacked we'll work restore it to a clean version with one of our backups.

You totally can! Our services are targeted for WordPress site owners who feel their time is better spent working on their actual business, not fiddling with their website backend. Sometimes a minor update can break a site big time, and unless you know how (or have time) to deal with it, you could end up with hours of downtime and a monster headache.

The fee for your plan will be automatically deducted from your credit card either monthly or yearly, depending on which payment method you choose. We will email you a receipt for your taxes. We do not store your credit card info on our server. You may cancel at any time, no hard feelings.